How to Troubleshoot a Motorola Surfboard Cable Modem. When your Motorola Surfboard modem loses connection, checking your cables and restarting your modem is generally the best way to address the problem. While these simple steps won't fix every error - - in many cases, you'll need to contact your ISP - - they can restore connectivity in many cases. Check Signal Lights. Date: Time: 12:30:34 Remote User: Comments. It never rains but it pours, http:// rutland northeast supervisory union, ruzi. Support for consumers find manuals, troubleshooting guides, backup batteries, faqs, videos, eu product declaration of conformities (doc), and more. Get Help and Support for setting up or troubleshooting your Cox Internet service. Our Guided Help can assist with solving the most frequently encountered issues. Buy ARRIS SURFboard SB6190 DOCSIS 3.0 Cable Modem - Retail Packaging - White: Modems - Amazon.com FREE DELIVERY possible on eligible purchases. My Eastlink is home to tools and features that help current customers use their Eastlink services, including Webmail, My Account, Channel Guides and What's New. During normal operation, all the display lights on your modem remain solidly lit. If any of the lights are out or flashing, they indicate there's a problem with your connection. If you do have to contact your ISP, make a note of which lights are on and which lights are off, as this information is helpful in diagnosing the problem. If the power light is off or blinking, there's a problem with the modem's power supply. If the receiving light is off or blinking, your modem isn't receiving data properly. If the sending light is off or blinking, your modem isn't sending data properly. If the online status light is off or blinking, your modem is connected but something is preventing online access. If the PC/Activity light is off or blinking, there may be a problem with the connection between your computer and the modem. Check Cable Connections. A loose or disconnected cable in any number of places can cause your modem to stop working properly. Start by checking the power cable and making sure it's securely connected to both the power outlet and your modem. Then, check the coaxial cable connected to your modem. If your computer is connected directly to the modem using an Ethernet cable, check to make sure the cable is secure. If it's connected using a router, check the Ethernet cable connecting the router to the modem, as well as the cable connecting the computer to the router. Power Cycle Your Modem and Devices. If all the connections are secure, you may need to power cycle your modem and connected devices to restore connectivity. Deliver rich communications and entertainment experiences efficiently and economically over HFC and IP networks. Most popular manuals Sony Ericsson W-580I Walkman Phone Canon PIXMA MX310 Office All-In-One Printer HP Officejet J5780 All-in-One HP Compaq 6910p Notebook PC. This is a refurbished Motorola DOCSIS 3.0 Cable Modem. A new and improved version of the world\’s most widely deployed DOCSIS cable modems. For the residential. Modem Compatibility List Many cable modems are compatible on the WOW! However, not all are available for retail purchase, and not all. Motorola SURFboard SBG6580 eXtreme Wireless Cable Modem Gateway overview and full product specs on CNET. To power- cycle everything properly, you need to work outside- in, starting with powering down devices connected to the modem and the the modem itself, then powering them back up in reverse order. The following steps are an example of how to do so, but if you have additional devices you may need to include them in the steps. Step. Power down your computer and disconnect it from your modem or router. Step. Switch off your router if you're using one, or disconnect its power source if it doesn't have a power switch. Step. Switch off your modem, or if your modem doesn't feature a power switch, disconnect the power cable from your modem. Step. Wait about 3. Step. Power up and reconnect your router. Step. Start up your computer and reconnect it to your modem/router. Contact Your ISPIf your cables are all securely connected and the power- cycling devices hasn't foxed your problem, the glitch may lie with your cable provider. Contact your ISP and check to see if there's a problem with the service or with your account. If not, your ISP's technical support department should be able to diagnose the problem. Self- help is available 2. Frequently Asked Questions. We also provide chat, email and phone support. Consumers can find USB Drivers, User Guides, and Warranty support information for our Touchstone and SURFboard brands on the ARRIS Consumer Care Center. Residential Internet Support.
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